Return & Refund Policy

Last Updated: August 31, 2026

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may be eligible for a return or refund according to the terms below.

1. Return Eligibility

Products can be returned within 7 days of delivery, provided that:

• The product is unused and in its original condition.
• The product is returned with its original packaging, tags, and accessories.
• The product is not damaged, washed, altered, or used.
• Proof of purchase or order details are provided.

2. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Used or washed products
• Customized or personalized items
• Products without original packaging or tags
• Clearance or final-sale items
• Items that have been damaged after delivery due to customer misuse

3. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order number and clear photos/videos of the issue.

After verification, we may offer a replacement, exchange, or full refund, depending on the circumstances.

4. Refunds

Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed through the original payment method where applicable.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

5. Return Shipping

If the return is due to a defective, damaged, or incorrect product, we will cover the return shipping cost.

For returns due to a change of mind, incorrect size, or other customer-related reasons, the return shipping cost may be the customer's responsibility.

6. Exchanges

If you would like to exchange an item, please contact us within 7 days of delivery. Exchanges are subject to product availability and the eligibility conditions stated above.

7. Cancellation Policy

Orders may be cancelled before they are dispatched. Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the return procedure.

8. How to Request a Return or Refund

To request a return, exchange, or refund, please contact our customer support team with:

• Order number
• Name and contact details
• Reason for return
• Photos/videos, if the item is damaged or defective

We will provide further instructions after reviewing your request.

9. Important Note

We reserve the right to reject returns that do not meet the conditions of this policy. Any approved refund or exchange will be handled according to the terms stated above.

For questions regarding returns or refunds, please contact our customer support team.